Refund policy

REFUND POLICY

Gamezy Refund Policy · Last updated: October 15, 2026

We want every Gamezy set to be a hit. If something isn’t right, here’s exactly how returns and refunds work. Please read this policy before placing your order.

30-day money-back guarantee
You can request a return within 30 days of the delivery date shown in your tracking information. Requests made after 30 days cannot be accepted.

Return eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • Complete, with all blasters, chest targets, straps and accessories
  • In its original packaging
  • Accompanied by your order number or proof of purchase

Items that show signs of use or wear, were damaged after delivery, are missing parts or are not in their original packaging may be refused or may receive only a partial refund, at our discretion.

How to start a return
Email us at shopgamezy@gmail.com with your order number and the reason for your return before sending anything back. We will reply within 1–2 business days with the return address and instructions. Items sent back without an approved return request will not be accepted.

Change-of-mind returns
If you simply changed your mind, you are responsible for the cost of return shipping. Our returns are processed at our location in Europe (Lithuania), including for orders delivered in the United States and the United Kingdom. We recommend using a tracked shipping service, as we cannot be responsible for return parcels that are lost or damaged on the way back to us. Return shipping costs are non-refundable.

Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos or a short video of the issue. We will offer a free replacement or a full refund. You will not have to pay any return shipping costs in this case.

Refunds
Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.

Non-returnable items

  • Gift cards
  • Free gifts or bonus items (if you return a set, please include any free gifts that came with it, or their value may be deducted from your refund)
  • Items sent back without an approved return request

Exchanges
The fastest way to get a different set size is to return the item you have and place a new order.

Order cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled and our return process applies.

Payment disputes
Please contact us first if there is any problem with your order. Most issues can be solved within 1–2 business days. Opening a chargeback or payment dispute without contacting us first may delay the resolution of your case.

Questions
Email shopgamezy@gmail.com. We reply within 1–2 business days.